When you order prom flowers, you are placing an order for a custom, hand-made item. Once your item is created, it is non-refundable. We are happy to make changes or adjustments to your order, but additional charges may apply.

You are responsible for choosing the ribbon colors in your corsage. If you'd like to view more ribbon options, please stop in to our store. We cannot be responsible for event cancellations. If your event is cancelled we will work with you as best we can to adjust or replace flowers.

We try our absolute best to keep our cooler stocked with the florals shown on our site. We are also very picky about using the freshest flowers available. There may be times when we'll have to substitute the varieties in your bouquet. Our first priority is to fill your order to the full value (or more!). Variety type is given second priority (for example, we'll sub a pink rose for a yellow). Our third consideration is color - if you're ordering a "baby boy" arrangement we'll sub flowers that keep the style of the bouquet. If you have special request, please reach out prior to placing the order to check availability!

Questions about a fresh bouquet purchase? See our "Warranty" information below.

Standard Home Decor/Gift Purchases: Items may be returned within 14 days of the original purchase date. Items purchased in-store will be issued store credit. All items must be un-used to become returnable. Items purchased online/shipped will be issued a full refund upon our receipt of the item in good condition. Return shipping costs are the responsibility of the purchaser. All sale items are final sale. Items may be exchanged in-store for an item of equal or lesser value; any difference will be applied as in-store credit to your account.

We guarantee our flowers with a full exchange or refund up to 48 hours after delivery. Care and environment plays a huge role in flower longevity (see our care tips above!) so we cannot guarantee the life of your fresh cut flowers after that point. Partial exchanges will be handled on a case-by-case basis. We DO want you to be happy, so if you have any questions or concerns at any point.... even a week later.... please contact us!

Your flowers are hand-designed right here in Huxley, Iowa. We work hard to source the freshest product and have invested in the best training in flower care, handling and design. Our certified designers will custom-create your bouquet for your recipient with love.

See something you love but it's out of stock? If it's a fresh floral item, chances are good that it's the container we're low on and we have a fabulous substitution option for you. Contact the store to speak to a designer. Our home decor and gift items are hand-picked by us because they are unique, so those items may not be restocked as we are always on the hunt for something new and on-trend. Drop us a note about what you're looking for and we'll reach out!